Last updated: May 21, 2026 | Effective: May 21, 2026

 

At Moduri, we want you to love every purchase. If you're not completely satisfied, here's everything you need to know about returns and refunds.

1. Return Window

You may return eligible items within 30 days of the delivery date for a refund.

2. Items Eligible for Return

To be eligible for a return, items must be:

•         Unused, unworn, and in original condition

•         In original packaging with all tags, seals, and accessories intact

•         Accompanied by proof of purchase (order number or receipt)

3. Items NOT Eligible for Return

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

•         Personal care items once opened or used (toothbrushes, exfoliating towels, hair tools)

•         Underwear, socks, and intimate apparel

•         Food items, food storage containers that have been used

•         Custom or personalized items

•         Items marked "Final Sale" or "Clearance"

•         Gift cards

•         Items damaged through misuse

4. How to Request a Return

To initiate a return:

•         Email cs@moduri.ca within 30 days of delivery with your order number and reason for return

•         Wait for our team to confirm eligibility and provide a Return Authorization (RMA) number

•         Pack the item securely in its original packaging

•         Ship the item to the address we provide

Returns sent without an RMA number may be refused or experience processing delays.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, or defective product).

We recommend using a trackable shipping service. Moduri is not responsible for items lost or damaged in return transit.

6. Refund Processing

Once we receive and inspect your return:

•         We will email you to confirm receipt within 3 business days

•         Approved refunds are processed within 7–14 business days

•         Refunds are issued to the original payment method

•         Original shipping costs are non-refundable (unless return is due to our error)

•         Bank processing times may add 3–5 additional business days for the refund to appear in your account

7. Damaged or Defective Items

If you receive a damaged or defective item:

•         Email cs@moduri.ca within 7 days of delivery with photos of the damage

•         We will arrange a free return and offer a full refund or replacement

•         Defects discovered after 7 days may be covered under manufacturer warranty (case-by-case)

8. Wrong Item Received

If we shipped the wrong item, contact us within 7 days of delivery. We will cover return shipping and send the correct item or issue a full refund.

9. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original (per the process above) and place a new order. This ensures the fastest processing.

10. Order Cancellations

Orders can be cancelled before they ship. Since we process orders within 1 business day, please contact us as soon as possible at cs@moduri.ca. Once shipped, orders follow the standard return process.

11. BC Consumer Protection

This policy operates in addition to your rights under the British Columbia Business Practices and Consumer Protection Act. Nothing in this policy limits your statutory consumer rights.

12. Contact

Email: cs@moduri.ca

Mail: Moduri, #330A-4501 North Rd., Burnaby, BC V3N 4R7, Canada