Shipping Policy

Last updated: May 21, 2026 | Effective: May 21, 2026

 

This Shipping Policy explains how Moduri processes and delivers your orders.

1. Shipping Areas

We currently ship within Canada only. We do not ship internationally at this time.

2. Order Processing Time

Orders are processed within 1 business day (Monday to Friday, excluding statutory holidays). Orders placed after 2 PM Pacific Time, on weekends, or on holidays will be processed the next business day.

During peak seasons (November–December, Lunar New Year, Chuseok) processing may take an additional 1–2 business days. We will notify you of any expected delays.

3. Shipping Methods and Carriers

•         Canada Post Regular Parcel — our standard shipping method

•         Local Pickup (Burnaby, BC) — free option for Metro Vancouver customers

4. Shipping Rates

Shipping rates are calculated at checkout based on weight, dimensions, and destination, using Canada Post's real-time rates. A small handling fee may be added to cover packaging materials.

Free Shipping

Orders of $85 CAD or more (after discounts, before tax) qualify for free standard shipping within Canada.

Local Pickup

Customers in Metro Vancouver may select free local pickup at our Burnaby location. Pickup is available by appointment after we email confirmation that your order is ready (typically 1 business day after order placement).

5. Estimated Delivery Times

After processing, estimated delivery times via Canada Post Regular Parcel:

•         British Columbia (Lower Mainland): 1–3 business days

•         British Columbia (other regions): 3–5 business days

•         Alberta, Saskatchewan, Manitoba: 4–7 business days

•         Ontario, Quebec: 5–8 business days

•         Atlantic Canada, Northern territories: 7–14 business days

These are estimates only. Delivery times are not guaranteed and may vary due to factors outside our control.

6. Tracking Your Order

You will receive a shipping confirmation email with a Canada Post tracking number once your order ships. Tracking information may take up to 24 hours to appear in Canada Post's system.

7. Address Accuracy

Please review your shipping address carefully before completing checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Re-shipping costs for returned packages due to incorrect addresses are the customer's responsibility.

8. Failed Delivery and Returned Packages

If a package is returned to us due to:

•         Incorrect address

•         Unclaimed delivery

•         Refused delivery

…we will contact you to arrange re-shipment (additional shipping fee applies) or issue a refund of product cost only (original shipping is non-refundable).

9. Lost or Damaged in Transit

If your package is lost or damaged during transit:

•         Contact us at cs@moduri.ca within 14 days of expected delivery

•         We will file a claim with Canada Post and update you on resolution

•         Once confirmed lost or damaged, we will offer a replacement or full refund

10. Holiday and Peak Season Shipping

During holiday seasons (late November through January, and major Asian holidays), Canada Post may experience delays. We recommend ordering early to ensure timely delivery.

11. Taxes and Duties

All applicable taxes (GST, PST, HST) are calculated and added at checkout based on your shipping destination. As we ship only within Canada, no customs duties apply.

12. Contact

Email: cs@moduri.ca

Mail: Moduri, #330A-4501 North Rd., Burnaby, BC V3N 4R7, Canada